Política de reembolso

Return & Refund Policy

Last updated: 7 September 2026

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed and in its original condition.

Return Shipping

Customers are responsible for the cost of returning an item.

Vihnity does not charge a restocking fee.

Original shipping charges are generally non-refundable unless the item is faulty, damaged, incorrect or otherwise required by law.

Change of Mind & Incorrect Size

As many Vihnity products are made to order, please check your size, colour and product selection carefully before placing your order.

Returns for change of mind or incorrect size may be accepted within the 14-day return period, provided the item meets our return conditions.

Return shipping costs are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly printed or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos of the issue.

Where applicable, we will arrange a replacement, refund or other appropriate solution.

Nothing in this policy limits your rights under Australian Consumer Law.

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow some time for your bank or payment provider to process the refund.

Order Changes & Cancellations

Because many Vihnity products are made to order and may enter production shortly after purchase, we cannot guarantee cancellations or changes once an order has been placed.

If you notice an issue with your order, please contact us as soon as possible and we will do our best to assist.

Contact

For return or refund enquiries, please contact us through our Contact Us page.