PRIVACY POLICY

Your privacy matters to us.

Vihnity collects only the information reasonably required to operate our store, process purchases, provide customer service, improve our website and communicate with our customers.

Information We May Collect

When you browse our website, create an account, place an order or contact us, we may collect information including:

• your name
• email address
• phone number
• billing and delivery address
• order and purchase information
• account information
• communications with Vihnity
• device and browser information
• IP address
• website activity and interactions
• marketing preferences

Payment information is processed through authorised payment providers and Shopify.

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HOW WE USE YOUR INFORMATION

We may use your information to:

• process and fulfil your orders
• arrange production and delivery
• send order confirmations and tracking information
• communicate with you about an order
• provide customer support
• process refunds or replacements
• prevent fraud or misuse of our services
• maintain and improve our website
• understand how customers use our store
• meet legal, tax and regulatory requirements
• send marketing communications where you have agreed to receive them

We will not sell your personal information to third-party advertisers.

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SERVICE PROVIDERS

To operate Vihnity, we may share information with trusted service providers where reasonably necessary.

These may include:

• Shopify
• payment processors
• printing and fulfilment providers
• delivery and postal companies
• technology and website providers
• analytics providers
• customer support services
• professional advisers where required

For example, your name and delivery details may need to be shared with our fulfilment and delivery partners so your order can be produced and delivered.

These providers may only receive the information required for the services they provide.